Privacy Policy

LISTING AiGENT provides an AI assistant for licensed real estate professionals. We take privacy seriously and design our Service to minimize the personal information we collect and to protect it in transit and at rest.

Information You Provide. Account details (name, email, brokerage, phone number), listing content you upload or import, calendar availability, payment details submitted to our processor, and any communications you send us.

Voice & SMS Data. When you or a consumer interacts with the AiGENT by phone or text, we collect audio recordings, transcripts, phone numbers, timestamps, and metadata such as call duration and outcome.

Device & Usage Data. IP address, device identifiers, mobile OS version, app version, crash logs, and interaction events (e.g., pages viewed, features used).

Location Data. Approximate (IP-derived) location. We do not collect precise GPS location unless you explicitly enable it for a feature that requires it.

Cookies & Similar Technologies. See Section 16.

• Provide, operate, and maintain the Service (including AI call answering, scheduling, and SMS follow-ups);
• Process payments through Stripe;
• Improve product quality, reliability, and safety (including model tuning on de-identified data);
• Communicate with you about account activity, security, and service updates;
• Detect, prevent, and address fraud, abuse, and violations of our Terms;
• Comply with legal obligations and enforce our agreements.

We do not sell your personal information and we do not use call recordings or transcripts for advertising.

For users in the European Economic Area or UK, we rely on the following legal bases: performance of a contract (to provide the Service), legitimate interests (to secure, improve, and operate the Service), consent (for optional features and marketing), and compliance with legal obligations.

We share personal information only as needed to provide the Service or as required by law, including with:

• Service providers such as cloud hosting, telecommunications (Twilio), payment processing (Stripe), analytics, error monitoring, and email delivery, under written agreements requiring confidentiality and appropriate safeguards;
• Real-estate data providers that we query with property-level identifiers only (address, latitude, longitude) and never with buyer/caller personal information. Current providers: RentCast (automated property-value estimates and ZIP-level sold-price comparables — see RentCast’s Privacy Policy) and GreatSchools (public-school ratings, grades, and distances — see GreatSchools’s Privacy Policy). School data is displayed subject to GreatSchools’ attribution requirements.
• AI subprocessors that provide speech-to-text, text-to-speech, and language model inference on our behalf, contractually restricted from using your data to train their public models;
• Legal and safety disclosures where required by law, subpoena, or to protect rights, property, and safety;
• Corporate transactions such as a merger, acquisition, or asset sale, subject to this Policy.

All payments are processed by Stripe, Inc. We do not store full card numbers or CVCs on our servers. Stripe processes payment data as an independent controller for fraud prevention and payment services and is subject to its own Privacy Policy.

Voice and SMS traffic is transmitted through Twilio Inc. Twilio processes phone numbers, message content, call audio, and related metadata as our service provider. See Twilio’s Privacy Notice.

What we send. Only SMS you have consented to receive, primarily one-time verification codes.

Opt-out. Reply STOP to any message, or use the Opt-out button in Settings. Standard messaging and data rates may apply.

Data sharing. Mobile information (phone number, consent, opt-in/opt-out events) will not be shared with third parties/affiliates for marketing or promotional purposes.

In line with the Federal Communications Commission’s revised rule on consent revocation (FCC Order FCC-CIRC 2609-05, released October 1, 2026), we classify every outbound call and text we send into one of two categories. Your right to opt out, and the scope of that opt-out, depends on the category.

Message categories

• Appointment reminders & scheduling (informational). Appointment confirmations, showing-time changes, booking updates, verification codes, and other operational messages that do not market or promote a product or service. Opting out of this category stops only this category.
• Marketing & lead-follow-up (telemarketing / advertising). Promotional messages about an agent’s listings or services, and follow-up outreach whose purpose is to encourage further engagement. Opting out of this category stops all marketing calls and texts from the caller who sent it.

How to opt out

You may stop our calls and texts using any of the following methods:

• Website. Visit our Call & Text Opt-Out page and select the category(ies) you want stopped. Processed within 24 hours.
• Text (SMS). Reply STOP to any text we send. Replying STOP to an appointment reminder stops reminders only; replying STOP to a marketing text stops all marketing. Reply HELP for assistance.
• Voice call. Tell our AI receptionist to stop — e.g. “stop calling me,” “take me off the list,” or “remove my number.” We honor opt-outs expressed through any reasonable means.
• Email. Write to contact@listingaigent.com identifying the phone number and category you want stopped.

What we keep (audit)

For every opt-out we record the phone number, the category(ies) affected, the channel it came in on (web form, SMS reply, voice call, email), the timestamp (UTC), the outbound message or call that prompted it (where applicable), and the exact language you used. We keep this log as evidence of compliance for the longer of (a) four years after the opt-out or (b) the retention period required by the agent’s state recordkeeping laws.

Per-agent scope

Consent is tracked per real-estate agent (caller), not globally across our platform. Opting out of Agent A’s messages does not opt you out of Agent B. If you want to be opted out across all agents who use LISTING AiGENT, say so on the opt-out form (notes field) or in your email, and we will apply a platform-wide suppression within 24 hours.

When you download our app from the Apple App Store or Google Play, Apple or Google may collect analytics about downloads and updates under their own privacy terms. Our app follows the Apple App Store’s privacy nutrition label disclosures and Google Play’s Data Safety declarations.

The Service uses artificial intelligence to answer calls, generate replies, and summarize conversations. AI outputs may be inaccurate; you should review important outputs before acting on them.

Primary AI subprocessor. The AiGENT’s voice, transcription, and language-model features are powered by Google Gemini, operated by Google LLC (a subsidiary of Alphabet Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Google Gemini acts as our subprocessor under a written Data Processing Addendum.

What we send to Google Gemini. To provide the AI receptionist we transmit, on your behalf, the following categories of data to Google Gemini:

• Caller audio streamed in real time during a live call, and short recorded segments used for turn-taking and speech-recognition;
• Call transcripts (both automated speech-to-text output and any corrections we apply);
• Listing, appointment, and booking details you have entered into the Service (e.g. property address, price, showing times, custom AI instructions) that the AI needs in order to answer the caller;
• Conversation history from the current call or messaging session so the AI can maintain context;
• Minimal account context such as your assistant’s greeting language and configured voice persona.

We do not send Stripe payment card numbers, government identifiers, precise geolocation, or contents of your CRM contacts other than the specific caller/lead on the active conversation.

How the data is collected. Audio is captured through the Twilio voice network when a caller dials your AiGENT phone number, or through the LISTING AiGENT mobile app microphone when you initiate an in-app AI session. Text prompts are collected when you configure the AiGENT or when a message arrives through SMS, Instagram, Messenger, WhatsApp, Telegram, TikTok, or Email. All uploads to Google Gemini happen over TLS 1.2+.

Purposes for which Google Gemini processes the data. Google Gemini processes the data solely to (a) transcribe caller audio, (b) generate spoken and written AI replies for the current session, (c) summarize completed calls for your CRM inbox, and (d) return structured booking/lead intents back to our backend for storage in your account. Processing is scoped per request.

Equal data protection commitment. Google Gemini processes the categories above only to provide the service to us. Under our agreement with Google, Google is contractually required to (i) provide at least the same level of protection for your personal information as this Privacy Policy commits us to, (ii) implement industry-standard technical and organizational safeguards including encryption in transit and at rest, (iii) restrict employee access to a need-to-know basis, and (iv) notify us of any security incident without undue delay. Google’s applicable terms are the Google Cloud Data Processing Addendum and the Gemini API Additional Terms.

No model training on your data. Google Gemini is contractually prohibited from using caller audio, transcripts, listing/booking details, or any other content submitted through our paid Gemini API integration to train, fine-tune, or improve Google’s public or foundation models. This is confirmed in the Gemini API terms linked above. Neither LISTING AiGENT nor Google Gemini uses your data for advertising, profiling, or resale.

Automated decision-making. The AiGENT can auto-book showings, tag leads, and send DMs based on caller intent. You can review, override, or turn off these automations at any time under Settings → AI Voice and Settings → Booking Automations. Human review is available on request by emailing contact@listingaigent.com.

Retention at the subprocessor. Google Gemini does not retain request/response payloads for our paid API tier beyond what is needed to serve the request and satisfy abuse-monitoring windows (typically 24 hours; see the Gemini API terms). Our own retention of the resulting transcripts and summaries is described in Section 10 below.

We retain personal information for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce agreements. Call recordings and transcripts are retained for up to 24 months by default and can be deleted earlier upon request, subject to legal holds.

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (TLS 1.2+) and at rest, access controls, logging, and regular security reviews. No system is 100% secure; you use the Service at your own risk.

Subject to applicable law, you may request to access, correct, delete, or port your personal information; object to or restrict certain processing; and withdraw consent where processing is based on consent. To exercise these rights, email contact@listingaigent.com. We will respond within the time required by law.

If you are a California resident, you have the following rights under the California Consumer Privacy Act, as amended by the CPRA:

• Right to know what personal information we collect, use, disclose, and “sell” or “share”;
• Right to delete personal information, subject to exceptions;
• Right to correct inaccurate personal information;
• Right to opt-out of the “sale” or “sharing” of personal information — we do not sell your personal information;
• Right to limit use of sensitive personal information;
• Right to non-discrimination for exercising your rights.

To exercise these rights, contact us at contact@listingaigent.com. We may need to verify your identity before responding.

The Service is intended for use by real estate professionals aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact contact@listingaigent.com and we will delete it.

We are based in the United States. If you use the Service from outside the U.S., you understand that your information will be transferred to and processed in the U.S. Where required, we use appropriate safeguards, including Standard Contractual Clauses.

We use cookies and similar technologies for essential functions (authentication), analytics (understand usage), and preferences (remember settings). You can control cookies through your browser settings. Blocking essential cookies may impair the Service.

Our Service may contain links to third-party sites (e.g., Zillow, Redfin, Realtor). We are not responsible for their privacy practices. Review their policies before providing personal information.

Our Service does not respond to “Do Not Track” browser signals at this time. We do not track users across third-party websites for advertising purposes.

We may update this Policy from time to time. If we make material changes, we will provide notice through the Service or by email. The “Last updated” date reflects the effective date of the current version.

LISTING AiGENT LLC
8643 Dorsey Way, Sacramento, CA 95828
Email: contact@listingaigent.com